1. Acceptance of Terms

Welcome to IvoryTusk AI Solutions ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI voice solutions, WhatsApp Business services, website, and related services (collectively, the "Services").

By accessing or using our Services, including interacting with us through WhatsApp Business, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

These Terms constitute a legally binding agreement between you and IvoryTusk AI Solutions.

2. Description of Services

IvoryTusk AI Solutions provides:

• AI Voice Solutions: Advanced voice processing, speech recognition, and AI-powered conversation systems
• WhatsApp Business Integration: Automated messaging, customer support, and business communication services
• AI Agent Development: Custom AI agents and chatbots for business applications
• Voice Analytics: Voice data analysis and insights for business optimization
• Consultation Services: AI implementation guidance and technical support

Our Services may be updated, modified, or discontinued at any time without prior notice.

3. User Eligibility

To use our Services, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations
• Not be prohibited from using our Services under applicable laws

4. WhatsApp Business Services

4.1 Service Availability

Our WhatsApp Business services are subject to WhatsApp's availability and terms. We cannot guarantee uninterrupted service and are not responsible for WhatsApp platform outages or limitations.

4.2 Message Compliance

By using our WhatsApp services, you agree that:

• You will only send messages for legitimate business purposes
• You will not send spam, unsolicited messages, or promotional content without consent
• You will comply with WhatsApp's Business Policy and Commerce Policy
• You will respect recipient opt-out requests immediately

4.3 Data Processing

We process WhatsApp messages and voice data to provide AI-powered responses and improve our services. By using our WhatsApp services, you consent to this processing as described in our Privacy Policy.

5. User Responsibilities and Prohibited Uses

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your use complies with applicable laws and regulations
• Respecting intellectual property rights

5.2 Prohibited Activities

You may not use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Send spam, harassment, threats, or abusive content
• Impersonate others or provide false information
• Interfere with or disrupt our Services or servers
• Attempt to gain unauthorized access to our systems
• Use our Services for illegal activities or fraud
• Reverse engineer or attempt to extract source code
• Distribute malware, viruses, or harmful code

6. AI Services and Voice Processing

6.1 AI Accuracy Disclaimer

Our AI services are provided "as is" and may contain errors, inaccuracies, or limitations. While we strive for accuracy, we cannot guarantee that AI-generated responses will always be correct, appropriate, or complete.

6.2 Voice Data Processing

By using our voice services, you consent to the recording, processing, and analysis of voice data for AI training and service improvement. Voice data may be stored and used in accordance with our Privacy Policy.

6.3 Human Oversight

You acknowledge that AI responses may require human oversight and verification, especially for critical business decisions or sensitive communications.

7. Payment Terms

7.1 Fees and Billing

Certain Services may require payment of fees. All fees are stated in USD unless otherwise specified. You agree to pay all applicable fees as described in our pricing information.

7.2 Payment Processing

Payments are processed through secure third-party payment processors. We do not store your complete payment information on our servers.

7.3 Refund Policy

Refunds are handled on a case-by-case basis. Contact us at privacy@ivorytusk.ai for refund requests, which must be submitted within 30 days of the original purchase.

8. Intellectual Property Rights

8.1 Our Rights

All rights, title, and interest in and to the Services, including all intellectual property rights, are and will remain the exclusive property of IvoryTusk AI Solutions and our licensors.

8.2 User Content

You retain ownership of content you provide to our Services. However, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze your content to provide and improve our Services.

8.3 AI Training

We may use anonymized and aggregated data from your interactions to train and improve our AI models, subject to our Privacy Policy.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to the collection and use of information in accordance with our Privacy Policy.

10. Service Availability and Modifications

10.1 Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues.

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice.

11. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-GENERATED CONTENT MAY CONTAIN ERRORS OR INACCURACIES.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL IVORYTUSK AI SOLUTIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless IvoryTusk AI Solutions and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of and access to the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide or transmit through our Services

14. Termination

14.1 Termination by You

You may terminate your use of our Services at any time by discontinuing use and contacting us to delete your account.

14.2 Termination by Us

We may suspend or terminate your access to our Services immediately, without prior notice, for any reason, including breach of these Terms.

14.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. Provisions of these Terms that by their nature should survive termination will survive.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or the Services will be resolved through binding arbitration, except for claims that may be brought in small claims court.

16. Changes to These Terms

We may modify these Terms at any time by posting the updated Terms on our website. Material changes will be communicated via email or prominent notice on our Services.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms.

17. Contact Information

If you have questions about these Terms, please contact us:

18. Severability and Entire Agreement

18.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and IvoryTusk AI Solutions regarding the Services and supersede all prior agreements and understandings.