1. Introduction

IvoryTusk AI Solutions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI voice solutions, WhatsApp Business services, and other communication platforms.

By using our services, including our WhatsApp Business integration, you consent to the data practices described in this policy.

2. Information We Collect

2.1 WhatsApp Business Data

When you interact with us through WhatsApp Business, we may collect:

• Your phone number and WhatsApp profile information
• Messages you send to us, including text, voice, images, and documents
• Message timestamps and delivery status
• Your interaction preferences and communication history

2.2 Voice AI Interaction Data

• Voice recordings and audio data for AI processing
• Conversation transcripts and AI responses
• User preferences and interaction patterns
• Technical data including device information and connection details

2.3 Website and Service Data

• Contact information you provide (name, email, phone number)
• Website usage data and analytics
• IP address, browser type, and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide AI voice solutions and WhatsApp Business communication services
• AI Processing: To process voice inputs, generate responses, and improve AI performance
• Customer Support: To respond to inquiries, provide technical support, and resolve issues
• Service Improvement: To analyze usage patterns and enhance our AI capabilities
• Communication: To send service updates, notifications, and marketing communications (with consent)
• Compliance: To comply with legal obligations and protect our rights and interests

4. WhatsApp Data Handling

For WhatsApp Business communications:

• We process messages only for legitimate business purposes
• Voice messages may be transcribed for AI processing and response generation
• We do not share your WhatsApp data with third parties except as described in this policy
• Message history is retained for service quality and continuity purposes
• We comply with WhatsApp's Business Policy and Terms of Service

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

• AI processing and machine learning services
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support platforms

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Employee training on data protection
• Secure cloud infrastructure with industry-standard protections

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain service continuity
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our AI models and services

WhatsApp conversation data is typically retained for 2 years unless you request earlier deletion or longer retention for business purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request limitation of processing

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. WhatsApp Business Compliance

This privacy policy complies with Meta's WhatsApp Business Platform requirements. Our WhatsApp Business integration:

• Adheres to WhatsApp's Business Policy and Commerce Policy
• Processes messages only for legitimate business purposes
• Maintains appropriate data security and privacy protections
• Provides transparent information about data collection and use
• Respects user choices regarding communication preferences